How to collect photo reviews in WooCommerce

Go to WooCommerce > Settings > Products, find the Reviews section, and enable product reviews. Turn on star ratings if you want them, and decide whether only verified owners may submit reviews. You can also enable or disable reviews for an individual product under Product data > Advanced.

Keep moderation enabled if you need to check customer images before they appear publicly. Review submissions can be approved, edited, replied to, marked as spam or moved to the bin from the reviews screen.

The manual route is fine if you only need written reviews and ratings: WooCommerce core provides the form, verified-owner label and review moderation. It does not provide a customer photo-upload field, so collecting photo reviews without a plugin means commissioning custom development that adds the upload field, validates files, stores media, attaches it to the review and displays it safely.

Do not ask customers to paste image HTML into the review box. WordPress strips unsafe HTML from comments, and WooCommerce’s standard review form is text-based.

Install and activate a photo-review extension, then open its WooCommerce settings. Enable photo uploads, and enable video uploads only if you have a clear storage and moderation plan. Photo-review extensions add media fields to the review form; the exact menu name depends on the extension.

Set a maximum number of files and a sensible size limit. Large uploads can hit hosting limits, time out or leave customers staring at a spinning form, even when the image itself looks small enough.

Add a clear consent message to the review form explaining that submitted images may be displayed on your product pages. If your chosen extension supports it, require the customer to tick an agreement box before submitting. Decide whether reviewer names should be shown, masked or replaced with a privacy-friendly format.

Enable media filters or a dedicated photo-review layout if shoppers need to find reviews containing images. Check the product page on a phone as well as a desktop, because theme styling can crop thumbnails or make upload controls difficult to use.

WooCommerce has an optional Customer review request feature. Enable it under WooCommerce > Settings > Advanced > Features, then enable WooCommerce > Settings > Emails > Review request and choose the delay after an order is marked Completed. The native email asks for a review, but it does not add photo-upload functionality by itself.

A photo-review extension can add a separate media reminder, thank-you email or coupon workflow. Do not offer a coupon only for positive feedback; ask for an honest review and make any incentive apply regardless of rating.

Submit a review as a customer, attach an image within your configured limits, and confirm whether it is held for moderation or published immediately. Then approve it in the dashboard and check the product page, review filters, image sizing and mobile layout.

Also test a rejected file, an oversized image, a guest order and the reminder email. If uploads fail, check the extension’s file rules, WordPress and hosting upload limits, security or caching plugins, and whether the email link reaches the correct product or review form.

Fast way: use Revopic instead of assembling separate tools. It combines photo and video uploads, review reminders, media prompts, coupons, moderation controls, review filters and review imports, so you can configure the workflow from one WooCommerce settings area.