How to offer pickup point delivery in WooCommerce

Decide whether customers will collect orders from your own locations or from a carrier network such as relay shops and lockers. WooCommerce's built-in Local pickup is intended for collection where you operate; it does not, by itself, provide a live carrier directory or a map-based point selector.

For a carrier network, you need an integration that can find points near the customer's address, display them during checkout and store the selected point with the order. If you only need one or two locations that you manage yourself, the core method may be enough.

Go to WooCommerce > Settings > Shipping > Shipping zones and create or edit the zone covering the customers who can use pickup-point delivery. Add the relevant pickup-point shipping method supplied by your carrier integration. Shipping zones control which methods customers see based on their address, so an incorrect zone is a common reason the option disappears at checkout.

Keep the pickup method separate from home delivery, and give it a clear label such as “Collect from a pickup point”. Set the charge, tax treatment and any weight or postcode restrictions in the method's settings.

For a small shop, you can add a normal shipping method such as flat rate or local pickup, then ask the customer to provide a preferred point in an order note or custom checkout field. You must copy that information into the carrier's system yourself and check that the point exists and accepts the parcel.

This route is workable for occasional orders, but it is not a real pickup-point integration. Free-text addresses are easy to mistype, customers may name a closed point, and staff can miss the choice when preparing labels. WooCommerce's own local pickup settings do not solve those carrier-directory and validation problems.

Open the carrier integration's settings and connect the required carrier account or service credentials. Enable the pickup-point method, then configure its selector or map if the integration provides one. Some integrations require a map provider key; others use the carrier's own widget or point database.

Make the selector appear only after the customer has entered a usable country and postcode or address. The selected point should be saved with the order, not left only in a browser session or an email note.

Place test orders for addresses inside and outside the shipping zone. Confirm that home delivery and pickup point delivery are both visible when expected, that the point list changes after the address changes, and that the customer cannot place a pickup order without selecting a point.

Check the order in WooCommerce > Orders. The chosen point should be visible to staff and included wherever the carrier needs it for fulfilment or label creation. Test both the classic shortcode checkout and the block checkout if your site offers either one, because carrier extensions do not all support both flows.

If you ship regularly through Mondial Relay, use a carrier integration instead of collecting point details by hand. Mondial Relay for WordPress is a suitable shortcut because it adds Mondial Relay pickup-point selection and links the chosen point to the WooCommerce order.

After activation, configure the carrier connection, add the method to the correct shipping zone and run several test orders before promoting it on the live checkout. This keeps point selection, order information and shipment preparation in the same WooCommerce workflow rather than spreading them across customer emails and spreadsheets.