Utilities
How to create canned replies for WordPress customer support
1 tool
WordPress does not include a shared canned-reply library for customer support. You can keep approved replies in a document and copy them into tickets,…
How to automatically close inactive support tickets in WordPress
1 tool
WordPress does not include a support-ticket system or a universal inactivity rule. Use your helpdesk’s built-in automation where available; otherwise,…
How to turn support emails into WordPress tickets
1 tool
WordPress does not turn incoming support emails into tickets by itself. You can create tickets manually from each message, but automatic conversion ne…
How to manage support tickets for an Easy Digital Downloads store
1 tool
Easy Digital Downloads records orders but does not include a full customer support ticket workflow. A contact form and shared inbox can work for a sma…